This page explains the refund scope, how to request a refund, and the processing timeline for VPNDU subscriptions. Everything here matches the orders and payment records in your dashboard; plan tiers and pricing are on the Packages page. For refund matters, this page and the Terms of Service are the governing documents.
Refund Window and What It Covers
A full refund, no questions asked, can be requested within 7 days of your first payment. The window starts at the moment your first order is paid successfully and runs in consecutive calendar days, closing at 24:00 on day 7; requests made after that point are no longer accepted.
A no-questions-asked refund does not require you to explain why, and it does not affect normal use of your account afterwards. As long as the order is still inside the window and data usage stays within a reasonable trial range, you can submit a request from your dashboard.
Refundable Cases and Exceptions
Cases that qualify
- A first-time monthly subscription order, within 7 days of successful payment;
- A first-time data package order, within 7 days of successful payment;
- A subscription that, during its active period, cannot connect normally for an extended time because of issues on the service side; handled according to the actual situation after verification through a ticket.
Cases outside the no-questions-asked refund scope
- Orders outside the 7-day window;
- Data usage at the time of the request clearly exceeds a reasonable trial range, for example a monthly plan's data is nearly used up, or a data package has been largely consumed;
- The account shows abusive use and has been restricted, for example reselling subscriptions, using the account for commercial distribution, or attacking or abusing the routes;
- A previous order on the same account has already received a no-questions-asked refund.
For orders outside the no-questions-asked refund scope, if the service genuinely cannot be used because of issues on the service side, you can still explain the situation in a ticket, and support will verify and handle each order individually.
How to Apply and What to Include
Refund requests are submitted only through the ticket section of your dashboard. All communication and handling records stay in the ticket, so you can check progress at any time.
- Log in to your dashboard and open a new ticket from the ticket section, with the subject line "Refund request";
- Include your registered username, order number, payment time, payment method, and amount paid in the ticket;
- If you paid with USDT, also provide the transaction hash so it can be verified on-chain;
- Support will check the order and account status and reply with the result; once verification passes, the refund is initiated.
The ticket is the notification channel for refund progress, and the outcome is posted directly in the ticket.
Refund Timing and Original Channel
Refunds are always returned through the original payment channel. Refunds to a different account are not supported, and refund amounts cannot be converted into data or account credit.
The refund is initiated once verification passes. How long the funds take to arrive depends on the payment channel's processing time and on-chain confirmation speed, and the service cannot speed this up; if the refund still has not arrived after a long period, keep replying in the original ticket and support will help follow up with the channel.
Differences by Payment Method
Alipay / WeChat Pay
The refund goes back to the original paying account. Please make sure that account is in normal status and able to receive refunds; if the original account has been closed or is in an abnormal state, explain this in the ticket and support will help determine how to proceed.
USDT
The refund is sent back on-chain to the original sending address, so please provide the transaction hash in the ticket for verification. On-chain confirmation takes time, and verification and arrival are usually slower than with Alipay or WeChat Pay; please make sure the original sending address can still receive transfers.
Policy Updates and Other Notes
The content on this page may be updated as payment channel rules and the service change. The version on this page is the one that applies, and the "Last updated" date at the top of the page is revised at the same time.
Other terms related to refunds, such as account usage rules and service scope, are in the Terms of Service; if anything on this page conflicts with the refund terms in the Terms of Service, the Terms of Service prevails.
If you need help from a person, submit your request through the ticket section of your dashboard; all refund-related communication is kept in the ticket record.